Recovering access

Contact your Atlas administrator if you cannot sign in.

Use the recovery option provided by your deployment, if available. Otherwise contact support with your organisation and Atlas address. Do not include passwords, authenticator secrets or recovery codes.

Planned recovery controls

The documented design calls for a one-use password reset link valid for one hour, ending existing sessions after a password change. Password recovery must not silently remove authenticator protection.

It also specifies ten one-use recovery codes at enrolment and a reviewed process for replacing a lost authenticator. Nobody may approve their own authenticator reset; an owner reset requires a verified support process with a recorded reason.

The shared account service is not yet live. These controls describe the intended recovery model, not a currently available reset service on this public website.