Support and escalation

Give support enough context to understand the problem.

Write to support with your organisation, Atlas address, role, what you expected and what happened. The form prepares an email in your mail application; it does not create a tracked ticket on this site. Response arrangements are those agreed for your deployment.

Decisions that require a person

The Atlas authority policy reserves money, legal position, sanctions, payments, title, insurance and claims for a named person. Atlas may help prepare the evidence; publishing this policy is not proof that an execution control enforces it.

Your operator must verify the approval and escalation controls before enabling actions. Urgent safety or operational incidents should follow your organisation's established emergency procedures.